To funeral professionals

Your NFDA Expo webkey is the first step toward strengthening your business by harnessing the power of aftercare.


Aligned with the NFDA’s Pursuit of Excellence, the Certified Aftercare Specialist™ is an accredited training developed exclusively for funeral professionals.

Focused on increasing pre-need and at-need sales, the certification equips funeral professionals with the language, tools and practical methods needed to connect with their clients via a different approach. Modules include how to build community connections, deal with compassion fatigue, how to turn afterloss practices into a profitable revenue stream, and more.

The high-quality program encompasses education, outreach skills, media opportunities, and templates that enable funeral professionals to provide the highest standards of aftercare through their own outreach programs.


• Practical methods from iCare Solutions Manual
• How to generate positive media for your business
• How to increase pre-need and at-need sales
• How to build community connections
• How to mitigate compassion fatigue
• How to support clients
• Ready-made templates
• On-line resources
• and more!

Online class begins May 5

Earn certification in just 6 classes!

1.05 (category A)
10.5 contact hours

Live online class

6 to 8 pm eastern

• May 5
• May 12
• May 19
• May 26
• June 2
• June 9

Accredited by the Academy of Professional Funeral Service Practice for 1.05 continuing education credits and 10.5 contact hours (APFSP Category A).

I thought there was no help and no hope for me. It saved my life. – Funeral home client

Testimonials from Certified Aftercare Specialists™

Once you truly help them, it opens the door to preneed sales.”

“Very productive, loved it! People are helped by it, and it closed a number of policies we wouldn’t have otherwise.”

“A hard sale is a hard sale, but isn’t so hard after you learn to help them.”

“I’ve never seen a group this good. It changes the conversation.”

One day after training, I realized we were on to something!”

The approach makes a lot of sense.”

“It’s created a new preneed strategy using a totally different approach.”

“It was wonderful!”

“The Solutions Manual alone was worth it.”

International Grief Institute

Importance of certification

The certification aligns with the NFDA’s Pursuit of Excellence award by helping funeral professionals to develop and execute a program or service that has a positive impact on those served. Those who earn the CAS credential are designated as funeral service professionals dedicated to investing in family and community care. It establishes credibility and expertise in the field of bereavement skills with delivery of effective, useful and quality outreach.

Aftercare Advisory Board

Aftercare Advisory Board

The IGI Aftercare Advisory Board is composed of experienced funeral professionals who are committed to being at the forefront of the future of aftercare. The board meets quarterly to explore aftercare trends, how to establish best practices, and develop ways to put them into action that best meet the needs of the funeral industry.

Learn more »

International Grief Institute